Multi-Room Reservations

When one party needs more than one room, for example a family taking two rooms or a coordinator reserving for a small team, you keep the rooms together on one reservation. Selecting several rooms (or several room types) in the reservation wizard creates one reservation that holds several rooms. The rooms share one guest, one set of dates, one source, and one folio, while each room keeps its own assignment, rate, and status.

There is no separate group reservation page. A multi-room reservation comes straight from the reservation wizard:

• Raising the quantity on a room type reserves several rooms of that type.
• Selecting Select on more than one room type adds different room types to the same reservation.

Whatever you pick, the wizard creates a single reservation with a single confirmation code. See Creating Reservations for the full wizard.

Keep rooms on one reservation when one person is responsible for the whole stay:

• A family taking two or three rooms for a holiday.
• A coordinator reserving rooms for a small team.
• A guest who wants a second room for a travelling companion.

Within a multi-room reservation:

• Shared: the guest, dates, source, and folio. Every room's charges and payments land on the one folio, and the reservation settles as a whole.
• Per room: each room is its own stay, with its own room assignment, rate plan, occupancy, and status.
• Occupancy: set it per room in step 2 of the wizard under Guests per Room, so each room can hold a different number of adults and children.
• Pricing: the summary prices the whole party together, including each room's extra-guest charges and the taxes, on the one folio.

Open the reservation to see its rooms on the Stays tab. From there you can:

• Check rooms in and out one at a time, so part of the party can arrive or leave on a different day.
• Edit or remove one room without touching the others, with Edit stay and Remove room. On the last room left, the action becomes Cancel reservation.
• Add another room after the reservation is made, with Add stay in the Actions menu.

To name the people staying, use the Guests tab.

• Creating Reservations: the rooms step, where you add several rooms.
• Modifying Reservations: adding, editing, removing, and cancelling rooms.
• Rate Plans: how each room is priced.