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Reservations on mobile

Reservations on mobile

Preview

The native apps are not available for public download yet. Use Veridien in your browser.

The app covers the reservation tasks you do on the floor: creating a new reservation, and acting on an existing one by changing its status, checking guests in or out, and reading the balance. Both follow the web reservation flows, so a reservation made on the phone behaves exactly like one made at the desk.

Creating a reservation

Select New reservation on the dashboard to open the reservation wizard. A step indicator at the top tracks four steps.

  1. Source & Dates. Choose the Source, then the Check-in and Check-out dates.
  2. Rooms. Pick room types, rate plans, and quantities. Each room type shows how many rooms are available ("4 avail") and its maximum occupancy ("Max 2"). Set adults and children for each room, choose a specific room or leave it on Auto-assign, and enter a Promo code if the guest has one.
  3. Guest. Search for an existing guest, or select New guest to create one.
  4. Summary. Review the guest, the stay, the charges, and the balance due, add services or notes, then slide Slide to confirm reservation to create the reservation.

Back and Next move between steps. If a step is incomplete when you select Next, the app tells you what is missing. The wizard creates a single reservation that can hold more than one room. For the pricing and occupancy rules behind each step, see Creating Reservations.

Opening a reservation

Select a guest on the dashboard, or a reservation under Reservations in the sidebar, to open the reservation screen.

The screen shows:

  • The guest and confirmation number, which you can copy.
  • The status menu, which shows the current status (such as Confirmed or Checked-In) and lets you change it. A pending reservation also shows Confirm Reservation.
  • Actions, a menu with Add Room, View Folio, View Invoice, View Confirmation, View Guest, Share Card, and options to hide or delete the reservation, depending on your role.
  • The summary: Check-in and Check-out dates, Nights, Guests, Source, Reservation date, and the Balance due.
  • Accommodations: each room on the reservation with its room number, stay, guests, nightly rate, and total. Each room has its own menu to Edit, Move, or Remove it, and to Check Out a room that is due to leave today.
  • Guests, Notes, and Activity, plus Bookings and Portal where your property uses them.

Checking in and out

To check a guest in or out, change the reservation's status in the status menu, or use Check in and Check out on the dashboard. The app applies the same rules as the web app:

  • Check-in needs a room assigned, and the room must be ready (clean, or inspected if your property inspects rooms).
  • Check-out needs a settled folio.

If a rule is not met, the app explains why and offers Check in anyway or Check out anyway so you can override it. Marking a guest No-Show asks you to confirm first.

Note

Because the rules match the web front desk, a guest you check in on the phone shows as checked in everywhere, and the room's housekeeping status updates the same way. See Check-In and Check-Out for the readiness rules and balance handling.

Further changes, such as moving dates or rooms and cancelling, follow the behavior described in Modifying Reservations.

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